Our wedding was beautiful, the building is stunning, with interesting history, parking, lift and stair access, the works. The price is also much lower than some other venues so in that respect the venue was also a win. In the lead up we had meetings, emails and phone calls confirming details about what we wanted for our wedding ceremony. A big aspect of this is that I walked myself down the aisle (black prince room), and was not being given away by anyone. I love my Dad, who was there on the big day, I just don't like what it represents so I chose not to include than traditional in our ceremony (July 2024). However, during the ceremony the registrar still asked who is giving me away, and I said "no one", and the ceremony coordinator piped up and said that I "changed my mind". I had been clear and consistent throughout the whole process, and the ceremony coordinator kept disagreeing with different things I wanted to do, like this and not having bridesmaids because it was a small ceremony. So this means that despite the multiple times I said, as the bride and the paying customer, that I was not being given away, the ceremony coordinator still write down that I did. This was really frustrating because the ceremony was beautiful otherwise. The staff should not let their personal opinions and preferences affect their job. Also at one point the registrar forgot my name and just called me bride which I thought was rude. Overall though our wedding was 10/10, it was romantic and beautiful, I just feel like it's only fair to share these details. If you like the building, and especially if you're daunted by the prices at other venues then definitely give this one a visit.
Response from the venue
Thank you for your feedback. We are extremely sorry for any upset this caused. I would like to clarify that it was not the ceremony co-ordinator on the day as she is not always present at ceremonies, it was in fact our usher who is there to greet couples for their special day. As a result of your feedback we have ensured that there is more information given to the usher with a couples wishes to avoid any confusion and upset. Many congratulations to you both x
Venue responded